OnTime Help Desk Vs Desk-com (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 07, 2021

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Bottom Line: Which is Better - OnTime Help Desk or Desk-com?

OnTime Help Desk is more expensive to implement (TCO) than Desk-com, Desk-com is rated higher (90/100) than OnTime Help Desk (86/100). Desk-com offers more features (16) to their users than OnTime Help Desk (3). There is a clear winner in this case and it is Desk-com!

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Axosoft, LLC compares with Salesforce.com?

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who's more expensive? OnTime Help Desk or Desk-com?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for OnTime Help Desk and Desk-com.

OnTime Help Desk price starts at $125 per month , on a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Desk-com price starts at $25 per month , when comparing Desk-com to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk is more expensive than Desk-com.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared OnTime Help Desk Vs. Desk-com based on some of the most important and required Help Desk features. OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support. Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting.

Target customer size

OnTime Help Desk's typical customers include: Start up, Small business, Medium business, Large business, Desk.

OnTime Help Desk

ITQlick rating
(3.4/5)

starts at $125 per month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

Categories: Help Desk.

Desk-com

ITQlick rating
(4.2/5)

starts at $25 per month

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

OnTime Help Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Desk-com: 16 Features

Email Integration
Incident / Request Management
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Case Management
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Multi-Channel Marketing
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OnTime
ITQlick rating
3.4/5
Score
86/100
Pricing
4/10
License pricing
$125 per month
Functionality
4
Review
Compare
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.