Compare Axosoft Help Desk and Deskero - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Axosoft Help Desk or Deskero?

Axosoft Help Desk is more expensive to implement (TCO) than Deskero, and Axosoft Help Desk is rated higher (86/100) than Deskero (85/100). Axosoft Help Desk offers users more features (3) than Deskero (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axosoft, LLC Vs. NABRA LTD

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Who is more expensive? Axosoft Help Desk or Deskero?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Deskero.

Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Deskero price starts at $9 per agent/month , When comparing Deskero to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Axosoft Help Desk is more expensive than Deskero.

Which software includes more/better features?

We've compared Axosoft Help Desk Vs. Deskero based on some of the most important and required Help Desk features.

Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Deskero: We are still working to collect the list of features for Deskero.

Target customer size

Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, and Deskero's target customer size include: Small, medium and large size businesses.