Shlomi Lavi /
Dec 15, 2022
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Bottom Line: Which is Better - Axosoft Help Desk or e-ServiceSuite?
e-ServiceSuite is more expensive to implement (TCO) than Axosoft Help Desk, and Axosoft Help Desk is rated higher (86/100) than e-ServiceSuite (83/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC Vs. Buoyant Solutions, Inc.
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.
Who is more expensive? Axosoft Help Desk or e-ServiceSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and e-ServiceSuite.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: e-ServiceSuite is more expensive than Axosoft Help Desk.
Which software includes more/better features?
We've compared Axosoft Help Desk Vs. e-ServiceSuite based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.