Compare Axosoft Help Desk and Freshservice - Aug 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Axosoft Help Desk or Freshservice?

Axosoft Help Desk is more expensive to implement (TCO) than Freshservice, and Freshservice is rated higher (87/100) than Axosoft Help Desk (86/100). Freshservice offers users more features (15) than Axosoft Help Desk (3). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axosoft, LLC Vs. FRESHDESK INC.

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Axosoft Help Desk or Freshservice?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Freshservice.

Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Axosoft Help Desk is more expensive than Freshservice.

Which software includes more/better features?

We've compared Axosoft Help Desk Vs. Freshservice based on some of the most important and required Help Desk features.

Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include businesses of all sizes and types.