Shlomi Lavi /
Oct 27, 2022
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Bottom Line: Which is Better - Axosoft Help Desk or Ivanti?
Ivanti is more expensive to implement (TCO) than Axosoft Help Desk, and Axosoft Help Desk is rated higher (86/100) than Ivanti (77/100). Axosoft Help Desk offers users more features (3) than Ivanti (0). There is a clear winner in this case and it is Axosoft Help Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC Vs. HEAT Software USA Inc.
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM).
We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...
Who is more expensive? Axosoft Help Desk or HEAT Software Solutions?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and HEAT Software Solutions.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. HEAT Software Solutions accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: HEAT Software Solutions is more expensive than Axosoft Help Desk.
Which software includes more/better features?
We've compared Axosoft Help Desk Vs. Ivanti based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
HEAT Software Solutions: We are still working to collect the list of features for HEAT Software Solutions.
Target customer size
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.