Compare Axosoft Help Desk and Help Sumo - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Axosoft Help Desk or Help Sumo?

Axosoft Help Desk is more expensive to implement (TCO) than Help Sumo, and Axosoft Help Desk is rated higher (86/100) than Help Sumo (84/100). Axosoft Help Desk offers users more features (3) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axosoft, LLC Vs. AJ Square Inc

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Who is more expensive? Axosoft Help Desk or Help Sumo?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Help Sumo.

Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Axosoft Help Desk is more expensive than Help Sumo.

Which software includes more/better features?

We've compared Axosoft Help Desk Vs. Help Sumo based on some of the most important and required Help Desk features.

Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Target customer size

Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, and Help Sumo's target customer size include: Small, medium and large size businesses.