OnTime Help Desk Vs JIRA Service Desk (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 07, 2021

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Bottom Line: Which is Better - OnTime Help Desk or JIRA Service Desk?

OnTime Help Desk is more expensive to implement (TCO) than JIRA Service Desk, JIRA Service Desk is rated higher (87/100) than OnTime Help Desk (86/100). OnTime Help Desk offers more features (3) to their users than JIRA Service Desk (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Axosoft, LLC compares with Atlassian Pty Ltd?

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Who's more expensive? OnTime Help Desk or JIRA Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for OnTime Help Desk and JIRA Service Desk.

OnTime Help Desk price starts at $125 per month , on a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. JIRA Service Desk price starts at $10 per user/month , when comparing JIRA Service Desk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk is more expensive than JIRA Service Desk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared OnTime Help Desk Vs. JIRA Service Desk based on some of the most important and required Help Desk features. OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support. JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

Target customer size

OnTime Help Desk's typical customers include: Start up, Small business, Medium business, Large business, The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.

OnTime Help Desk

ITQlick rating
(3.4/5)

starts at $125 per month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

Categories: Help Desk.

JIRA Service Desk

ITQlick rating
(4.4/5)

starts at $10 per user/month

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the managemen...

Categories: Document Management, Feedback Management, Help Desk, Self-Service Portal, Survey Software.

Compare specifications

Compare features

OnTime Help Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

JIRA Service Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OnTime
ITQlick rating
3.4/5
Score
86/100
Pricing
4/10
License pricing
$125 per month
Functionality
4
Review
Compare
JIRA
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
10
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.