Compare Axosoft Help Desk and Richmond ServiceDesk - Aug 2022

Shlomi LaviShlomi Lavi / Aug 23, 2022

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Bottom Line: Which is Better - Axosoft Help Desk or Richmond ServiceDesk?

Richmond ServiceDesk is more expensive to implement (TCO) than Axosoft Help Desk, and Axosoft Help Desk is rated higher (86/100) than Richmond ServiceDesk (84/100). Axosoft Help Desk offers users more features (3) than Richmond ServiceDesk (0). There is a clear winner in this case and it is Axosoft Help Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axosoft, LLC Vs. Richmond Systems Ltd

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.

Who is more expensive? Axosoft Help Desk or Richmond ServiceDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Richmond ServiceDesk.

Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Richmond ServiceDesk is more expensive than Axosoft Help Desk.

Which software includes more/better features?

We've compared Axosoft Help Desk Vs. Richmond ServiceDesk based on some of the most important and required Help Desk features.

Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.

Target customer size

Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.



Axosoft Help Desk

ITQlick rating
(3.4/5)

starts at $105 per month

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...

Categories: Help Desk.

Richmond ServiceDesk

ITQlick rating
(4/5)

starts at $35 per agent/month

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool...

Categories: Banking CRM, Casino CRM, Customer Success, Feedback Management, Healthcare CRM.

Compare specifications

Compare features

Axosoft Help Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Richmond ServiceDesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Axosoft ...
ITQlick rating
3.4/5
Score
86/100
Pricing
4/10
License pricing
$105 per month
Functionality
4
Compare
Richmond...
ITQlick rating
4/5
Score
84/100
Pricing
6/10
License pricing
$35 per agent/month
Functionality
16
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.