Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - Axosoft Help Desk or Richmond ServiceDesk?
Richmond ServiceDesk is more expensive to implement (TCO) than Axosoft Help Desk, and Axosoft Help Desk is rated higher (86/100) than Richmond ServiceDesk (84/100). Axosoft Help Desk offers users more features (3) than Richmond ServiceDesk (0). There is a clear winner in this case and it is Axosoft Help Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC Vs. Richmond Systems Ltd
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Who is more expensive? Axosoft Help Desk or Richmond ServiceDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Richmond ServiceDesk.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than Axosoft Help Desk.
Which software includes more/better features?
We've compared Axosoft Help Desk Vs. Richmond ServiceDesk based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Target customer size
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.