Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - Axosoft Help Desk or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than Axosoft Help Desk, and SolarWinds Service Desk is rated higher (94/100) than Axosoft Help Desk (86/100). SolarWinds Service Desk offers users more features (18) than Axosoft Help Desk (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC Vs. Samanage
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Axosoft Help Desk or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and SolarWinds.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Axosoft Help Desk cost is around the same cost of SolarWinds.
Which software includes more/better features?
We've compared Axosoft Help Desk Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.