Shlomi Lavi / Aug 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Axosoft Help Desk is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than Axosoft Help Desk (86/100). Spiceworks offers users more features (16) than Axosoft Help Desk (3). There is a clear winner in this case and it is Spiceworks!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Spiceworks.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: Axosoft Help Desk is more expensive than Spiceworks.
We've compared Axosoft Help Desk Vs. Spiceworks based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, Spiceworks is best for small and medium sized business IT support teams.
starts at $105 per month
OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...
Compare Pricing
Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
Compare Pricing| ITQlick Score: | 86/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Axosoft Help Desk review |
| Company: | Axosoft, LLC |
| Pricing: | starts at $105 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Axosoft Help Desk review, Axosoft Help Desk pricing, Axosoft Help Desk alternatives |
| ITQlick Score: | 90/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | MRP Software -> Spiceworks review |
| Company: | Spiceworks |
| Typical customers: | SMBs |
| Platforms: | Desktop |
| Links: | Spiceworks review, Spiceworks pricing, Spiceworks alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.