Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - Axosoft Help Desk or SuiteCRM?
Axosoft Help Desk is more expensive to implement (TCO) than SuiteCRM, and Axosoft Help Desk is rated higher (86/100) than SuiteCRM (81/100). Axosoft Help Desk offers users more features (3) than SuiteCRM (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Axosoft, LLC Vs. SalesAgility
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally.
SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...
Who is more expensive? Axosoft Help Desk or SuiteCRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and SuiteCRM.
Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. SuiteCRM price starts at $1,500 per license , When comparing SuiteCRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Axosoft Help Desk is more expensive than SuiteCRM.
Which software includes more/better features?
We've compared Axosoft Help Desk Vs. SuiteCRM based on some of the most important and required Help Desk features.
Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
SuiteCRM: We are still working to collect the list of features for SuiteCRM.
Target customer size
Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.