Shlomi Lavi / Aug 13, 2020
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starts at $125 per month
OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...
Compare Pricingstarts at $50 per user/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemo| ITQlick Score: | 86/100 |
|---|---|
| ITQlick Rating: | (3.4/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> OnTime Help Desk |
| Company: | Axosoft, LLC |
| Pricing: | starts at $125 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | OnTime Help Desk review, OnTime Help Desk pricing, OnTime Help Desk alternatives |
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport |
| Company: | TeamSupport |
| Pricing: | starts at $50 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
OnTime Help Desk is more expensive to implement (TCO - Total Cost of Ownership) than TeamSupport, TeamSupport is rated higher (87/100) than OnTime Help Desk (86/100). TeamSupport offers more features (15) to their users than OnTime Help Desk (3). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for OnTime Help Desk and TeamSupport.
OnTime Help Desk price starts at $125 per month , on a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. TeamSupport price starts at $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: OnTime Help Desk is more expensive than TeamSupport.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared OnTime Help Desk Vs. TeamSupport based on some of the most important and required Help Desk features. OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support. TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
OnTime Help Desk's typical customers include: Start up, Small business, Medium business, Large business, This program is aimed at the companies that know their product, but are still eager to please those their clients.
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.