Compare Axosoft Help Desk and Uservoice Feedback Site - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Axosoft Help Desk or Uservoice Feedback Site?

Axosoft Help Desk is more expensive to implement (TCO) than Uservoice Feedback Site, and Axosoft Help Desk is rated higher (86/100) than Uservoice Feedback Site (74/100). Axosoft Help Desk offers users more features (3) than Uservoice Feedback Site (2).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axosoft, LLC Vs. Uservoice

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...

Who is more expensive? Axosoft Help Desk or Uservoice Feedback Site?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Axosoft Help Desk and Uservoice Feedback Site.

Axosoft Help Desk price starts at $105 per month , On a scale between 1 to 10 OnTime Help Desk is rated 4, which is lower than the average cost of Help Desk software. Uservoice Feedback Site price starts at $499 per month , When comparing Uservoice Feedback Site to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Axosoft Help Desk is more expensive than Uservoice Feedback Site.

Which software includes more/better features?

We've compared Axosoft Help Desk Vs. Uservoice Feedback Site based on some of the most important and required Help Desk features.

Axosoft Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.

Target customer size

Axosoft Help Desk's typical customers include: Start up, Small business, Medium business, Large business, Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback.