Compare Ooma and Dialpad - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Ooma or Dialpad?

Ooma is more expensive to implement (TCO) than Dialpad, and Dialpad is rated with the same score (84/100) as Ooma (84/100). Both tools offer the same amount of features.

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ooma, Inc. Vs. Dialpad

Ooma, Inc.: Since the beginning, Ooma has been committed to transforming the landscape of home phone service. We took into account everything that was wrong with home phone service today (too pricey, limited features, inflexible) and made it our mission to reinvent it. At the center of our efforts is the Ooma Telo, a highly sophisticated computer that when con...

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

Who is more expensive? Ooma or Dialpad?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ooma and Dialpad.

Ooma price starts at $9.99 per month , On a scale between 1 to 10 Ooma is rated 4, which is lower than the average cost of VoIP software. Dialpad price starts at $15 per user/month , When comparing Dialpad to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Ooma is more expensive than Dialpad.

Which software includes more/better features?

We've compared Ooma Vs. Dialpad based on some of the most important and required VoIP features.

Ooma: Call Center, Contact Management, VoIP, Multiple IVR Scripts, IVR.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Target customer size

The software has specifically been designed for the needs of small and medium sized businesses. and Dialpad's target customer size include: Small, medium and large size businesses.