Compare Ooma and ShoreTel - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Ooma or ShoreTel?

ShoreTel is more expensive to implement (TCO) than Ooma, and ShoreTel is rated higher (92/100) than Ooma (84/100). Ooma offers users more features (5) than ShoreTel (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ooma, Inc. Vs. ShoreTel, Inc.

Ooma, Inc.: Since the beginning, Ooma has been committed to transforming the landscape of home phone service. We took into account everything that was wrong with home phone service today (too pricey, limited features, inflexible) and made it our mission to reinvent it. At the center of our efforts is the Ooma Telo, a highly sophisticated computer that when con...

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Who is more expensive? Ooma or ShoreTel?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ooma and ShoreTel.

Ooma price starts at $9.99 per month , On a scale between 1 to 10 Ooma is rated 4, which is lower than the average cost of VoIP software. ShoreTel price starts at $19.99 per user/month , When comparing ShoreTel to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Ooma cost is around the same cost of ShoreTel.

Which software includes more/better features?

We've compared Ooma Vs. ShoreTel based on some of the most important and required VoIP features.

Ooma: Call Center, Contact Management, VoIP, Multiple IVR Scripts, IVR.

ShoreTel: We are still working to collect the list of features for ShoreTel.

Target customer size

The software has specifically been designed for the needs of small and medium sized businesses. and ShoreTel's target customer size include: Medium and large size businesses.