Compare Ooma and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Ooma or SolarWinds Service Desk?

Ooma is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Ooma (84/100). SolarWinds Service Desk offers users more features (18) than Ooma (5). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ooma, Inc. Vs. Samanage

Ooma, Inc.: Since the beginning, Ooma has been committed to transforming the landscape of home phone service. We took into account everything that was wrong with home phone service today (too pricey, limited features, inflexible) and made it our mission to reinvent it. At the center of our efforts is the Ooma Telo, a highly sophisticated computer that when con...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Ooma or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ooma and SolarWinds.

Ooma price starts at $9.99 per month , On a scale between 1 to 10 Ooma is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Ooma cost is around the same cost of SolarWinds.

Which software includes more/better features?

We've compared Ooma Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Ooma: Call Center, Contact Management, VoIP, Multiple IVR Scripts, IVR.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

The software has specifically been designed for the needs of small and medium sized businesses. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.