Compare OpenSpan Desktop Automation and Cherwell Service - Apr 2022

Shlomi LaviShlomi Lavi / Apr 15, 2022

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Bottom Line: Which is Better - OpenSpan Desktop Automation or Cherwell Service?

Cherwell Service is more expensive to implement (TCO) than OpenSpan Desktop Automation, and OpenSpan Desktop Automation is rated higher (86/100) than Cherwell Service (77/100). OpenSpan Desktop Automation offers users more features (3) than Cherwell Service (0). There is a clear winner in this case and it is OpenSpan Desktop Automation!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OpenSpan Vs.

OpenSpan: OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applicatio...

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Who is more expensive? OpenSpan Desktop Automation or Cherwell Service Management?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenSpan Desktop Automation and Cherwell Service Management.

OpenSpan Desktop Automation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenSpan Desktop Automation is rated 2, which is much lower than the average cost of IT Management software. Cherwell Service Management price starts at $189 per month , When comparing Cherwell Service Management to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: Cherwell Service Management is more expensive than OpenSpan Desktop Automation.

Which software includes more/better features?

We've compared OpenSpan Desktop Automation Vs. Cherwell Service based on some of the most important and required IT Management features.

OpenSpan Desktop Automation: Data Import/Export, Basic Reports, Online Customer Support.

Cherwell Service Management: We are still working to collect the list of features for Cherwell Service Management.

Target customer size

OpenSpan Desktop Automation's typical customers include: SMBs, and Cherwell Service Management's target customer size include: Small, medium and large size businesses.



OpenSpan Desktop Automation

ITQlick rating
(3.6/5)

OpenSpan Desktop Automation is a growing cloud-based IT Management software, it is designed to support small and medium size business. OpenSpan Desktop Automation received a rating of 3.6 from ITQlick team. The...

Categories: IT Management.

Cherwell Service

ITQlick rating
(4.4/5)

starts at $189 per month

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and...

Categories: Complaint Management, Customer Success, Help Desk, Online CRM, Self-Service Portal.

Compare specifications

Compare features

OpenSpan Desktop Automation: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Cherwell Service Management: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OpenSpan...
ITQlick rating
3.6/5
Score
86/100
Pricing
3/10
License pricing
Pricing not available
Functionality
4
Compare
Cherwell...
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$189 per month
Functionality
22
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.