Compare OpenSpan Desktop Automation and Freshservice ServiceDesk - Apr 2022

Shlomi LaviShlomi Lavi / Apr 15, 2022

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Bottom Line: Which is Better - OpenSpan Desktop Automation or Freshservice ServiceDesk?

Freshservice ServiceDesk is more expensive to implement (TCO) than OpenSpan Desktop Automation, and OpenSpan Desktop Automation is rated higher (86/100) than Freshservice ServiceDesk (62/100). OpenSpan Desktop Automation offers users more features (3) than Freshservice ServiceDesk (0). There is a clear winner in this case and it is OpenSpan Desktop Automation!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OpenSpan Vs. FRESHDESK INC.

OpenSpan: OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applicatio...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? OpenSpan Desktop Automation or Freshservice ServiceDesk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenSpan Desktop Automation and Freshservice ServiceDesk.

OpenSpan Desktop Automation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenSpan Desktop Automation is rated 2, which is much lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Freshservice ServiceDesk is more expensive than OpenSpan Desktop Automation.

Which software includes more/better features?

We've compared OpenSpan Desktop Automation Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.

OpenSpan Desktop Automation: Data Import/Export, Basic Reports, Online Customer Support.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Target customer size

OpenSpan Desktop Automation's typical customers include: SMBs, The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.



OpenSpan Desktop Automation

ITQlick rating
(3.6/5)

OpenSpan Desktop Automation is a growing cloud-based IT Management software, it is designed to support small and medium size business. OpenSpan Desktop Automation received a rating of 3.6 from ITQlick team. The...

Categories: IT Management.

Freshservice ServiceDesk

ITQlick rating
(4.5/5)

starts at $29 per user/month

Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.

Categories: Dashboards & KPIs, Customer Service, Help Desk, Self-Service Portal, Configuration management.

Compare specifications

Compare features

OpenSpan Desktop Automation: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Freshservice ServiceDesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OpenSpan...
ITQlick rating
3.6/5
Score
86/100
Pricing
3/10
License pricing
Pricing not available
Functionality
4
Compare
Freshser...
ITQlick rating
4.5/5
Score
62/100
Pricing
4/10
License pricing
$29 per user/month
Functionality
14
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.