Compare OpenSpan Desktop Automation and SolarWinds Service Desk - Nov 2022

Shlomi LaviShlomi Lavi / Nov 06, 2022

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Bottom Line: Which is Better - OpenSpan Desktop Automation or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than OpenSpan Desktop Automation, and OpenSpan Desktop Automation is rated higher (86/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than OpenSpan Desktop Automation (3).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OpenSpan Vs. Samanage

OpenSpan: OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applicatio...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? OpenSpan Desktop Automation or Samanage Asset Management?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenSpan Desktop Automation and Samanage Asset Management.

OpenSpan Desktop Automation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenSpan Desktop Automation is rated 2, which is much lower than the average cost of IT Management software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: Samanage Asset Management is more expensive than OpenSpan Desktop Automation.

Which software includes more/better features?

We've compared OpenSpan Desktop Automation Vs. SolarWinds Service Desk based on some of the most important and required IT Management features.

OpenSpan Desktop Automation: Data Import/Export, Basic Reports, Online Customer Support.

Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

OpenSpan Desktop Automation's typical customers include: SMBs, SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.

OpenSpan Desktop Automation

ITQlick rating
(3.6/5)

OpenSpan Desktop Automation is a growing cloud-based IT Management software, it is designed to support small and medium size business. OpenSpan Desktop Automation received a rating of 3.6 from ITQlick team. The...

Categories: IT Management.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $15 per user/month

Know exactly what computers you have, where they\\'re physically located, their configuration, and who is using them in an online platform Samanage SaaS IT Asset Management software allows you to easil...

Categories: Fixed Asset Management, CRM, Customer Service, Customer Success, Help Desk.

Compare specifications

Compare features

OpenSpan Desktop Automation: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Samanage Asset Management: 24 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contract Management
Customer Self Service Portal
Customer Service
Knowledge Base
Sales Reports
Mobile Inspections
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OpenSpan...
ITQlick rating
3.6/5
Score
86/100
Pricing
3/10
License pricing
Pricing not available
Functionality
4
Compare
SolarWin...
ITQlick rating
5/5
Score
71/100
Pricing
6/10
License pricing
$15 per user/month
Functionality
47
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.