OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
Compare PricingCompare OpenText CRM and Pega CRM - Dec 2022
Compare Pricing
Shlomi Lavi / Dec 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - OpenText CRM or Pega CRM?
OpenText CRM is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than OpenText CRM (52/100). Both tools offer the same amount of features.
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
OpenText Vs. Pegasystems
OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? OpenText CRM or Chordiant?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenText CRM and Chordiant.
OpenText CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenText Customer Experience Management is rated 6, which is similar to the average cost of Customer Experience Management software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.
Bottom line: OpenText CRM is more expensive than Chordiant.
Which software includes more/better features?
We've compared OpenText CRM Vs. Pega CRM based on some of the most important and required Customer Experience Management features.
OpenText CRM: Data Import/Export, Basic Reports, Online Customer Support.
Chordiant: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes from all over the world. and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.
Pega CRM
ITQlick rating
(3.8/5)
starts at $90 per user/month
Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.
Compare PricingCompare specifications
OpenText CRM Specifications
| ITQlick Score: | 52/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Experience Management -> OpenText CRM review |
| Company: | OpenText |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | OpenText CRM review, OpenText CRM pricing, OpenText CRM alternatives |
Pega CRM Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Experience Management -> Pega CRM review |
| Company: | Pegasystems |
| Pricing: | starts at $90 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
Compare features
OpenText CRM: 3 Features
Data Import/Export
Basic Reports
Online Customer Support
Chordiant: 3 Features
Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
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OpenText...
ITQlick rating
3.4/5
Score
52/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
Review
Compare
Pega CRM
ITQlick rating
3.8/5
Score
87/100
Pricing
4.8/10
License pricing
$90 per user/month
Functionality
4
Review
Compare
Enterpri...
ITQlick rating
3.2/5
Score
92/100
Pricing
7/10
License pricing
Pricing not available
Functionality
4
Review
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Gainsight
ITQlick rating
4.3/5
Score
85/100
Pricing
5.4/10
License pricing
$2,500 per company/month
Functionality
12
Review
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InMoment...
ITQlick rating
3.1/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
3
Review
Compare
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.