Compare Oracle Contact Center Anywhere and 3CLogic Cloud Contact Center - May 2022

Shlomi LaviShlomi Lavi / May 18, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Oracle Contact Center Anywhere or 3CLogic Cloud Contact Center?

3CLogic Cloud Contact Center is more expensive to implement (TCO) than Oracle Contact Center Anywhere, and 3CLogic Cloud Contact Center is rated higher (84/100) than Oracle Contact Center Anywhere (78/100). Oracle Contact Center Anywhere offers users more features (9) than 3CLogic Cloud Contact Center (5).

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Promero, Inc. Vs. 3CLogic

Promero, Inc.: Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero is an Oracle Gold Partner and authorized reseller of Oracle CRM applications, a hosting provider for Oracle Contact Center Anywhere, a referral agent for Salesforce CRM, a Salesforce AppExchange Partner, Salesforce Independent Software Vendor, Salesfo...

3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...

Who is more expensive? Oracle Contact Center Anywhere or 3CLogic Cloud Contact Center?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Contact Center Anywhere and 3CLogic Cloud Contact Center.

Oracle Contact Center Anywhere price starts at $29 per agent/month , On a scale between 1 to 10 Oracle Contact Center Anywhere is rated 4, which is lower than the average cost of Contact Management software. 3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Oracle Contact Center Anywhere is rated 4, which is lower than the average cost of Contact Management software.

Bottom line: 3CLogic Cloud Contact Center is more expensive than Oracle Contact Center Anywhere.

Which software includes more/better features?

We've compared Oracle Contact Center Anywhere Vs. 3CLogic Cloud Contact Center based on some of the most important and required Contact Management features.

Oracle Contact Center Anywhere: ACD (Automatic Call Distribution), Call Conferencing, Call Recording, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), IVR System, Outbound IVR.

3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.

Target customer size

Oracle Contact Center Anywhere Software is a good fit for mid-size and enterprise-level businesses with fifty agents or more. 3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities.

Oracle Contact Center Anywhere

ITQlick rating
(4.5/5)

starts at $29 per agent/month

Oracle Contact Center Anywhere is a multichannel contact centre solution that helps organizations communicate effectively with their customers. Features include multi-dimensional skills based routing, consisten...

Categories: Call Center, Complaint Management, Customer Loyalty, Online CRM.

3CLogic Cloud Contact Center

ITQlick rating
(4.3/5)

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises t...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Compare specifications

Compare features

Oracle Contact Center Anywhere: 9 Features

ACD (Automatic Call Distribution)
Call Conferencing
Call Recording
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
IVR System
Outbound IVR
PBX (Private Branch Exchange)

3CLogic Cloud Contact Center: 5 Features

Chat
Inbound Call Center
Outbound Call Center
Call Center
Contact History
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Oracle C...
ITQlick rating
4.5/5
Score
78/100
Pricing
4/10
License pricing
$29 per agent/month
Functionality
15
Compare
3CLogic ...
ITQlick rating
4.3/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
23
Chaos In...
ITQlick rating
3.2/5
Score
90/100
Pricing
4.4/10
License pricing
$59.95 per license
Functionality
9
BIGConta...
ITQlick rating
4.3/5
Score
88/100
Pricing
2/10
License pricing
$9.99 per user/month
Functionality
16
Convoso ...
ITQlick rating
4.6/5
Score
84/100
Pricing
6/10
License pricing
$90 per feature/month
Functionality
17

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.