Compare Oracle Contact Center Anywhere and Shopify - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Oracle Contact Center Anywhere or Shopify?

Shopify is more expensive to implement (TCO) than Oracle Contact Center Anywhere, and Shopify is rated higher (94/100) than Oracle Contact Center Anywhere (78/100). Oracle Contact Center Anywhere offers users more features (9) than Shopify (6).

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Promero, Inc. Vs. Shopify Inc.

Promero, Inc.: Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero is an Oracle Gold Partner and authorized reseller of Oracle CRM applications, a hosting provider for Oracle Contact Center Anywhere, a referral agent for Salesforce CRM, a Salesforce AppExchange Partner, Salesforce Independent Software Vendor, Salesfo...

Shopify Inc.: At Shopify, we help emerging small businesses get off the ground and grow into successful companies. We do this by creating great technology and by making it accessible to people that previously wouldn't be able to afford it. We are a team of highly dedicated individuals who share two things: a passion for problem-solving, and a commitment to e...

Who is more expensive? Oracle Contact Center Anywhere or Shopify?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Contact Center Anywhere and Shopify.

Oracle Contact Center Anywhere price starts at $29 per agent/month , On a scale between 1 to 10 Oracle Contact Center Anywhere is rated 4, which is lower than the average cost of Contact Management software. Shopify price starts at $29 per month , When comparing Shopify to its competitors, the software is rated 6 - similar to the average Contact Management software cost.

Bottom line: Shopify is more expensive than Oracle Contact Center Anywhere.

Which software includes more/better features?

We've compared Oracle Contact Center Anywhere Vs. Shopify based on some of the most important and required Contact Management features.

Oracle Contact Center Anywhere: ACD (Automatic Call Distribution), Call Conferencing, Call Recording, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), IVR System, Outbound IVR.

Shopify: Online Auction Management, Online Order Entry, Order Confirmation, Order Processing, Product Catalog.

Target customer size

Oracle Contact Center Anywhere Software is a good fit for mid-size and enterprise-level businesses with fifty agents or more. Anyone who intends to make some online retail sales can useShopify.