Shlomi Lavi / Nov 11, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Oracle Service Cloud is more expensive to implement (TCO) than Cisco WebEx Support Center, and Cisco WebEx Support Center is rated higher (85/100) than Oracle Service Cloud (77/100). Oracle Service Cloud offers users more features (4) than Cisco WebEx Support Center (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Cisco WebEx Support Center.
Oracle Service Cloud price starts at $90 per license , On a scale between 1 to 10 Oracle Service Cloud is rated 8, which is higher than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: Oracle Service Cloud is more expensive than Cisco WebEx Support Center.
We've compared Oracle Service Cloud Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.
Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.
Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Customers of the software include small and medium businesses as well as large enterprises. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.
starts at $90 per license
Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...
Compare Pricingstarts at $13.50 per user/month
Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.
Compare Pricing| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 8/10 - high cost |
| Category: | Customer Service -> Oracle Service Cloud review |
| Company: | Oracle |
| Pricing: | starts at $90 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 6/10 - average cost |
| Category: | Customer Service -> Cisco WebEx Support Center review |
| Company: | WebEx |
| Pricing: | starts at $13.50 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | Cisco WebEx Support Center review, Cisco WebEx Support Center pricing, Cisco WebEx Support Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.