Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Oracle Service Cloud or ServiceNow?
Oracle Service Cloud is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than Oracle Service Cloud (77/100). ServiceNow offers users more features (18) than Oracle Service Cloud (4). There is a clear winner in this case and it is ServiceNow!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Vs. Servicenow
Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Oracle Service Cloud or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and ServiceNow.
Oracle Service Cloud price starts at $90 per license , On a scale between 1 to 10 Oracle Service Cloud is rated 8, which is higher than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Oracle Service Cloud is more expensive than ServiceNow.
Which software includes more/better features?
We've compared Oracle Service Cloud Vs. ServiceNow based on some of the most important and required Customer Service features.
Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include businesses of all sizes and a variety of types.