Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Oracle Service Cloud or Zoho Support?
Oracle Service Cloud is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Oracle Service Cloud (77/100). Zoho Support offers users more features (24) than Oracle Service Cloud (4). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Vs. Zoho
Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? Oracle Service Cloud or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Zoho Support.
Oracle Service Cloud price starts at $90 per license , On a scale between 1 to 10 Oracle Service Cloud is rated 8, which is higher than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Oracle Service Cloud is more expensive than Zoho Support.
Which software includes more/better features?
We've compared Oracle Service Cloud Vs. Zoho Support based on some of the most important and required Customer Service features.
Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.