Compare Oracle Siebel and Pega CRM - Nov 2022

Shlomi LaviShlomi Lavi / Nov 05, 2022

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Bottom Line: Which is Better - Oracle Siebel or Pega CRM?

Pega CRM is more expensive to implement (TCO) than Oracle Siebel, and Oracle Siebel is rated higher (85/100) than Pega CRM (68/100). Both tools offer the same amount of features.

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Pegasystems

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Oracle Siebel or Pega CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Siebel and Pega CRM.

Oracle Siebel price starts at $3,750 per license , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.

Bottom line: Pega CRM is more expensive than Oracle Siebel.

Which software includes more/better features?

We've compared Oracle Siebel Vs. Pega CRM based on some of the most important and required CRM features.

Oracle Siebel: Data Import/Export, Basic Reports, Online Customer Support.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Oracle Siebel is perfect for mid-size and large companies. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.

Oracle Siebel

ITQlick rating
(4.4/5)

starts at $3,750 per license

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform feat...

Categories: Banking CRM, Casino CRM, Channel Management, Complaint Management.

Pega CRM

ITQlick rating
(3.7/5)

starts at $90 per feature

Pega CRM software is an enterprise-level, cloud-hosted customer relationship management system that offers integrated sales, marketing, as well as customer service capabilities within a single solution.

Categories: Mobile, Email Marketing.

Compare specifications

Compare features

Oracle Siebel: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Pega CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Oracle S...
ITQlick rating
4.4/5
Score
85/100
Pricing
9.8/10
License pricing
$3,750 per license
Functionality
24
Compare
Pega CRM
ITQlick rating
3.7/5
Score
68/100
Pricing
10/10
License pricing
$90 per feature
Functionality
5
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.