Shlomi Lavi /
Dec 16, 2022
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Bottom Line: Which is Better - Oracle Siebel or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than Oracle Siebel, and Oracle Siebel is rated higher (85/100) than Oracle Service Cloud (83/100). Both tools offer the same amount of features.
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation Vs. Oracle Corporation
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Who is more expensive? Oracle Siebel or RightNow CX?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Siebel and RightNow CX.
Oracle Siebel price starts at $3,750 per license , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software.
Bottom line: RightNow CX is more expensive than Oracle Siebel.
Which software includes more/better features?
We've compared Oracle Siebel Vs. Oracle Service Cloud based on some of the most important and required CRM features.
Oracle Siebel: Data Import/Export, Basic Reports, Online Customer Support.
RightNow CX: Customer Service, Marketing Automation, Sales Automation.
Target customer size
Oracle Siebel is perfect for mid-size and large companies. The software is a viable product for all business sizes and in a wide range of industries.