Compare Oracle Siebel and Oracle Service Cloud - Dec 2022

Shlomi LaviShlomi Lavi / Dec 16, 2022

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Bottom Line: Which is Better - Oracle Siebel or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Oracle Siebel, and Oracle Siebel is rated higher (85/100) than Oracle Service Cloud (83/100). Both tools offer the same amount of features.

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Oracle Corporation

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Who is more expensive? Oracle Siebel or RightNow CX?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Siebel and RightNow CX.

Oracle Siebel price starts at $3,750 per license , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software.

Bottom line: RightNow CX is more expensive than Oracle Siebel.

Which software includes more/better features?

We've compared Oracle Siebel Vs. Oracle Service Cloud based on some of the most important and required CRM features.

Oracle Siebel: Data Import/Export, Basic Reports, Online Customer Support.

RightNow CX: Customer Service, Marketing Automation, Sales Automation.

Target customer size

Oracle Siebel is perfect for mid-size and large companies. The software is a viable product for all business sizes and in a wide range of industries.



Oracle Siebel

ITQlick rating
(4.4/5)

starts at $3,750 per license

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform feat...

Categories: Banking CRM, Casino CRM, Channel Management, Complaint Management.

Oracle Service Cloud

ITQlick rating
(4.3/5)

RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...

Categories: CRM, Casino CRM, Complaint Management, Customer Loyalty, Healthcare CRM.

Compare specifications

Compare features

Oracle Siebel: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

RightNow CX: 3 Features

Customer Service
Marketing Automation
Sales Automation
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Oracle S...
ITQlick rating
4.4/5
Score
85/100
Pricing
9.8/10
License pricing
$3,750 per license
Functionality
24
Compare
Oracle S...
ITQlick rating
4.3/5
Score
83/100
Pricing
10/10
License pricing
Pricing not available
Functionality
18
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.