Compare Osticket and Informatica PowerCenter - Apr 2022

Shlomi LaviShlomi Lavi / Apr 04, 2022

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Bottom Line: Which is Better - Osticket or Informatica PowerCenter?

Informatica PowerCenter is more expensive to implement (TCO) than Osticket, and Informatica PowerCenter is rated higher (87/100) than Osticket (77/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. Informatica

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

Informatica: Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.

Who is more expensive? Osticket or Informatica PowerCenter?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Osticket and Informatica PowerCenter.

Osticket price starts at $9 per agent/month , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software. Informatica PowerCenter price starts at $2,000 per month , When comparing Informatica PowerCenter to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Informatica PowerCenter is more expensive than Osticket.

Which software includes more/better features?

We've compared Osticket Vs. Informatica PowerCenter based on some of the most important and required Help Desk features.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

Informatica PowerCenter: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software mainly include small and medium businesses. Although the software is most suitable for small and medium businesses, it has also been deployed on enterprise level because of its flexible architecture and extensive functionality.

Osticket

ITQlick rating
(4.3/5)

starts at $9 per agent/month

osTicket is a help desk and customer support solution for businesses of small and medium size. It offers various reporting, customization, and ticket management solutions. The software was designed and ...

Categories: Help Desk, Self-Service Portal, Ticket Management, IT Management.

Informatica PowerCenter

ITQlick rating
(4.8/5)

starts at $2,000 per month

Informatica PowerCenter is a data integration and management solution for small and medium businesses. It features quick data analysis and management capabilities. The software was designed and launched by Info...

Categories: Data integration, Enterprise Integration, Enterprise information integration: EII.

Compare specifications

Compare features

Osticket: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Informatica PowerCenter: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Osticket
ITQlick rating
4.3/5
Score
77/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
9
Compare
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.