Osticket Vs Microsoft VDI: Side-by-Side Comparison

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Osticket
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Microsoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
73/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
C2
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Symantec
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Cherwell
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
22
Fit small business
Fit medium business
Fit large business
Software review

Osticket Vs. Microsoft VDI: Price & Features - Which is better?

May 18, 2019

Looking for the right IT Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which businesses may engage either separately or in combination to deliver powerful and effective communications: - the platform is unique in its capabilities to identify audiences based on a combination of information sources and types - in particular its ability to harness data contained in profiles, relationships and conversations through its official partnership with Twitter, the world's largest open source of data, conversations and relationships.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Pricing/cost comparison

The real cost of IT Management software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Osticket TCO and Microsoft VDI total cost to help with the total cost of ownership calculation.

Osticket price Starting from $49 per month , on a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of IT Management software. Microsoft VDI accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of IT Management software.

Bottom line:Microsoft VDI is more expensive than Osticket.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Osticket Vs. Microsoft VDI based on some of the most important and required IT Management features.
Osticket: Data Import/Export, Basic Reports, Online Customer Support, ..
Microsoft VDI list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

Customers of the software mainly include small and medium businesses. and Microsoft VDI's target customer size include: Start up, Small business, Medium business, Large business.

Osticket

ITQlick rating
(3.7/5)

Starting from $49 per month

osTicket is a help desk and customer support solution for businesses of small and medium size. It offers various reporting, customization, and ticket management solutions. The software was designed and ...

Categories: Ticket Management, Self-Service Portal, Help Desk, IT Management, Unified communication.

Microsoft VDI

ITQlick rating
(3/5)

Microsoft VDI: allows users to seamlessly access their rich and full fidelity Windows environment running in the datacenter, from any device. Microsoft VDI is powered by upcoming Windows Server 2012. With R...

Categories: Virtualization, VDI.

Compare screenshots

Compare specifications

Osticket Specifications

Name: Osticket
Company: Audiense
Address 350 Rhode Island Street San Francisco, CA
Website:Osticket
Platforms: Desktop, Cloud

Microsoft VDI Specifications

Name: Microsoft VDI
Company: Microsoft
Address Microsoft Corporation, 157th Avenue Northeast, Redmond, WA
Platforms: Desktop

Compare features

Osticket: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Microsoft VDI: 3 Features

Data Import/Export
Basic Reports
Online Customer Support