Shlomi Lavi /
Apr 07, 2022
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Bottom Line: Which is Better - Osticket or PingFederate?
PingFederate is more expensive to implement (TCO) than Osticket, and PingFederate is rated higher (87/100) than Osticket (77/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Audiense Vs. Promisec
Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...
Promisec: Promisec is a pioneer in endpoint Agentless visibility and remediation, empowering organizations to avoid threats and disarm attacks that can lead to unwanted headlines and penalties. Our technology assures users that their endpoints are secure, audits are clean, regulations are met, and vulnerabilities are addressed proactively.
Who is more expensive? Osticket or PingFederate?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Osticket and PingFederate.
Osticket price starts at $9 per agent/month , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software. PingFederate price starts at $20,000 per year , When comparing PingFederate to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: PingFederate is more expensive than Osticket.
Which software includes more/better features?
We've compared Osticket Vs. PingFederate based on some of the most important and required Help Desk features.
Osticket: Data Import/Export, Basic Reports, Online Customer Support.
PingFederate: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software mainly include small and medium businesses. PingFederate is suitable for companies of all shapes and sizes including security, healthcare, food, media
and entertainment, manufacturing and more.