Compare Osticket and PingFederate - Apr 2022

Shlomi LaviShlomi Lavi / Apr 07, 2022

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Bottom Line: Which is Better - Osticket or PingFederate?

PingFederate is more expensive to implement (TCO) than Osticket, and PingFederate is rated higher (87/100) than Osticket (77/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. Promisec

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

Promisec: Promisec is a pioneer in endpoint Agentless visibility and remediation, empowering organizations to avoid threats and disarm attacks that can lead to unwanted headlines and penalties. Our technology assures users that their endpoints are secure, audits are clean, regulations are met, and vulnerabilities are addressed proactively.

Who is more expensive? Osticket or PingFederate?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Osticket and PingFederate.

Osticket price starts at $9 per agent/month , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software. PingFederate price starts at $20,000 per year , When comparing PingFederate to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PingFederate is more expensive than Osticket.

Which software includes more/better features?

We've compared Osticket Vs. PingFederate based on some of the most important and required Help Desk features.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

PingFederate: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software mainly include small and medium businesses. PingFederate is suitable for companies of all shapes and sizes including security, healthcare, food, media and entertainment, manufacturing and more.



Osticket

ITQlick rating
(4.3/5)

starts at $9 per agent/month

osTicket is a help desk and customer support solution for businesses of small and medium size. It offers various reporting, customization, and ticket management solutions. The software was designed and ...

Categories: Help Desk, Self-Service Portal, Ticket Management, IT Management.

PingFederate

ITQlick rating
(4.3/5)

starts at $20,000 per year

PingFederate is a federated identity management solution that comes with high-integrity identity security tools required to set a centralize control over authentication and identities. The solution prov...

Categories: IT Management.

Compare specifications

Compare features

Osticket: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

PingFederate: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Osticket
ITQlick rating
4.3/5
Score
77/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
9
Compare
PingFederate
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
$20,000 per year
Functionality
4
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.