Compare Osticket and Whatfix - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Osticket or Whatfix?

Whatfix is more expensive to implement (TCO) than Osticket, and Whatfix is rated with the same score (77/100) as Osticket (77/100). Osticket offers users more features (3) than Whatfix (0). There is a clear winner in this case and it is Osticket!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. WHATFIX

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

WHATFIX: Whatfix is an award winning SaaS-based platform launched in April 2013, that allows businesses create interactive guides on their web platforms. Our patent pending technology can be integrated with ease across all user touch-points inside web applications. We empower businesses to ease user onboarding, improve support and reduce training effort.

Who is more expensive? Osticket or Whatfix?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Osticket and Whatfix.

Osticket price starts at $9 per agent/month , On a scale between 1 to 10 Osticket is rated 2, which is much lower than the average cost of Help Desk software. Whatfix price starts at $1,200 per year , When comparing Whatfix to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Whatfix is more expensive than Osticket.

Which software includes more/better features?

We've compared Osticket Vs. Whatfix based on some of the most important and required Help Desk features.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

Whatfix: We are still working to collect the list of features for Whatfix.

Target customer size

Customers of the software mainly include small and medium businesses. The typical customers of Whatfix are the entrepreneurs engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that fully utilizes the services from IT, web and data hosting and other related information services sectors, mainly with IT management and employee management and customer service.