Compare OTRS and e-ServiceSuite - Dec 2022
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Bottom Line: Which is Better - OTRS or e-ServiceSuite?
e-ServiceSuite is more expensive to implement (TCO) than OTRS, and OTRS is rated higher (84/100) than e-ServiceSuite (83/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
otrs.org Vs. Buoyant Solutions, Inc.
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.
Who is more expensive? OTRS or e-ServiceSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and e-ServiceSuite.
OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: e-ServiceSuite is more expensive than OTRS.
Which software includes more/better features?
We've compared OTRS Vs. e-ServiceSuite based on some of the most important and required Help Desk features.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
OTRS's typical customers include: Small businesses and start ups, and e-ServiceSuite's target customer size include: Small, medium and large size businesses.
e-ServiceSuite
starts at $59 per month
e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them.
PriceDemoCompare specifications
OTRS Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> OTRS review |
Company: | otrs.org |
Pricing: | starts at $10 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | OTRS review, OTRS pricing, OTRS alternatives |
e-ServiceSuite Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> e-ServiceSuite review |
Company: | Buoyant Solutions, Inc. |
Pricing: | starts at $59 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | e-ServiceSuite review, e-ServiceSuite pricing, e-ServiceSuite alternatives |
Compare features
OTRS: 3 Features
e-ServiceSuite: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.