starts at $10 per agent/month
OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.
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EBSuite is more expensive to implement (TCO) than OTRS, and OTRS is rated higher (84/100) than EBSuite (83/100). OTRS offers users more features (3) than EBSuite (0). There is a clear winner in this case and it is OTRS!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and EBSuite.
OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: OTRS cost is around the same cost of EBSuite.
We've compared OTRS Vs. EBSuite based on some of the most important and required Help Desk features.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
EBSuite: We are still working to collect the list of features for EBSuite.
OTRS's typical customers include: Small businesses and start ups, EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.
starts at $10 per agent/month
OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.
Compare Pricing
EBSuite is designed to help to provide all-in-one solution for easy management of the business. It starts with the initial lead up to the paid invoice. This software can save time with its comprehensive CRM mod...
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> OTRS review |
Company: | otrs.org |
Pricing: | starts at $10 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | OTRS review, OTRS pricing, OTRS alternatives |
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> EBSuite review |
Company: | Ebsuite |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | EBSuite review, EBSuite pricing, EBSuite alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.