Compare OTRS and FuseDesk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - OTRS or FuseDesk?

FuseDesk is more expensive to implement (TCO) than OTRS, and FuseDesk is rated higher (91/100) than OTRS (84/100). FuseDesk offers users more features (6) than OTRS (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

otrs.org Vs. Asandia Corp

otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Who is more expensive? OTRS or FuseDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and FuseDesk.

OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. FuseDesk price starts at $39 per seat/month , When comparing FuseDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than OTRS.

Which software includes more/better features?

We've compared OTRS Vs. FuseDesk based on some of the most important and required Help Desk features.

OTRS: Data Import/Export, Basic Reports, Online Customer Support.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling.

Target customer size

OTRS's typical customers include: Small businesses and start ups, and FuseDesk's target customer size include: Start up, Small business, Medium business.