Compare OTRS and Integria IMS - May 2022

Shlomi LaviShlomi Lavi / May 17, 2022

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Bottom Line: Which is Better - OTRS or Integria IMS?

Integria IMS is more expensive to implement (TCO) than OTRS, and Integria IMS is rated higher (89/100) than OTRS (84/100). OTRS offers users more features (3) than Integria IMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

otrs.org Vs. Ártica Soluciones Tecnológicas

otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Who is more expensive? OTRS or Integria IMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and Integria IMS.

OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. Integria IMS price starts at $6,000 per year , When comparing Integria IMS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OTRS cost is around the same cost of Integria IMS.

Which software includes more/better features?

We've compared OTRS Vs. Integria IMS based on some of the most important and required Help Desk features.

OTRS: Data Import/Export, Basic Reports, Online Customer Support.

Integria IMS: We are still working to collect the list of features for Integria IMS.

Target customer size

OTRS's typical customers include: Small businesses and start ups, and Integria IMS's target customer size include: Small, medium and large size businesses.



OTRS

ITQlick rating
(4.5/5)

starts at $10 per agent/month

OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.

Categories: Ticket Management, Help Desk.

Integria IMS

ITQlick rating
(4.1/5)

starts at $6,000 per year

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.

Categories: Help Desk.

Compare specifications

OTRS Specifications

ITQlick Score: 84/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> OTRS review
Company: otrs.org
Pricing: starts at $10 per agent/month
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: OTRS review, OTRS pricing, OTRS alternatives

Compare features

OTRS: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Integria IMS: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OTRS
ITQlick rating
4.5/5
Score
84/100
Pricing
4/10
License pricing
$10 per agent/month
Functionality
5
Review
Compare
Integria...
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.