Compare OTRS and LANDesk Service Desk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - OTRS or LANDesk Service Desk?

LANDesk Service Desk is more expensive to implement (TCO) than OTRS, and OTRS is rated higher (84/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than OTRS (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

otrs.org Vs. Landesk

otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

Who is more expensive? OTRS or LANDesk Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and LANDesk Service Desk.

OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. LANDesk Service Desk price starts at $50 per year , When comparing LANDesk Service Desk to its competitors, the software is rated 8 - higher than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than OTRS.

Which software includes more/better features?

We've compared OTRS Vs. LANDesk Service Desk based on some of the most important and required Help Desk features.

OTRS: Data Import/Export, Basic Reports, Online Customer Support.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration.

Target customer size

OTRS's typical customers include: Small businesses and start ups, and LANDesk Service Desk's target customer size include: Small, medium and large size businesses.