Compare OTRS and Lessons - May 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - OTRS or Lessons?

OTRS is more expensive to implement (TCO) than Lessons, and Lessons is rated with the same score (84/100) as OTRS (84/100). Lessons offers users more features (5) than OTRS (3). There is a clear winner in this case and it is Lessons!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

otrs.org Vs. Secutor Solutions LLC

otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Who is more expensive? OTRS or Lessons Learned Database?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and Lessons Learned Database.

OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: OTRS is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared OTRS Vs. Lessons based on some of the most important and required Help Desk features.

OTRS: Data Import/Export, Basic Reports, Online Customer Support.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Target customer size

OTRS's typical customers include: Small businesses and start ups, The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.