starts at $10 per agent/month
OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.
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OTRS is more expensive to implement (TCO) than SAP Digital CRM, and OTRS is rated higher (84/100) than SAP Digital CRM (82/100). OTRS offers users more features (3) than SAP Digital CRM (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and SAP Digital CRM.
OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. SAP Digital CRM price starts at $23 per user/month , When comparing SAP Digital CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: OTRS is more expensive than SAP Digital CRM.
We've compared OTRS Vs. SAP Digital CRM based on some of the most important and required Help Desk features.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.
OTRS's typical customers include: Small businesses and start ups, and SAP Digital CRM's target customer size include: Small, medium and large size businesses.
starts at $10 per agent/month
OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.
Compare Pricingstarts at $23 per user/month
SAP Digital CRM is a CRM software designed to help businesses understand their audience and improve customer experience and engagement.
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> OTRS review |
Company: | otrs.org |
Pricing: | starts at $10 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | OTRS review, OTRS pricing, OTRS alternatives |
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> SAP Digital CRM review |
Company: | SAP |
Pricing: | starts at $23 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SAP Digital CRM review, SAP Digital CRM pricing, SAP Digital CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.