Compare OTRS and SAP HYBRIS - May 2022
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Bottom Line: Which is Better - OTRS or SAP HYBRIS?
SAP HYBRIS is more expensive to implement (TCO) than OTRS, and SAP HYBRIS is rated higher (85/100) than OTRS (84/100). OTRS offers users more features (3) than SAP HYBRIS (2).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
otrs.org Vs. SAP
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? OTRS or SAP HYBRIS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and SAP HYBRIS.
OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: SAP HYBRIS is more expensive than OTRS.
Which software includes more/better features?
We've compared OTRS Vs. SAP HYBRIS based on some of the most important and required Help Desk features.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
SAP HYBRIS: Budgeting & CPM, Content Management.
Target customer size
OTRS's typical customers include: Small businesses and start ups, SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.
SAP HYBRIS
starts at $54,000 per license
SAP Hybris is an e-Commerce program that is enterprise-level offering users with B2C and B2B store functionality. There are more than 2,500 stores utilizing this platform leading to more than 500,000 orders eve...
Compare PricingCompare specifications
OTRS Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> OTRS review |
Company: | otrs.org |
Pricing: | starts at $10 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | OTRS review, OTRS pricing, OTRS alternatives |
SAP HYBRIS Specifications
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> SAP HYBRIS review |
Company: | SAP |
Pricing: | starts at $54,000 per license |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SAP HYBRIS review, SAP HYBRIS pricing, SAP HYBRIS alternatives |
Compare features
OTRS: 3 Features
SAP HYBRIS: 2 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.