Compare OTRS and SherpaDesk - Aug 2022
Compare Pricing
Shlomi Lavi / Aug 06, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - OTRS or SherpaDesk?
SherpaDesk is more expensive to implement (TCO) than OTRS, and OTRS is rated higher (84/100) than SherpaDesk (81/100). OTRS offers users more features (3) than SherpaDesk (0). There is a clear winner in this case and it is OTRS!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
otrs.org Vs. SherpaDesk
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...
Who is more expensive? OTRS or SherpaDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OTRS and SherpaDesk.
OTRS price starts at $10 per agent/month , On a scale between 1 to 10 OTRS is rated 4, which is lower than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: OTRS cost is around the same cost of SherpaDesk.
Which software includes more/better features?
We've compared OTRS Vs. SherpaDesk based on some of the most important and required Help Desk features.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
SherpaDesk: We are still working to collect the list of features for SherpaDesk.
Target customer size
OTRS's typical customers include: Small businesses and start ups, and SherpaDesk's target customer size include: SMBs.
SherpaDesk
starts at $39 per agent/month
SherpaDesk is a cloud-based customer relationship management which is designed to work in businesses of all sizes starting from small-sized companies, medium-sized companies, and large enterprises.
Compare PricingCompare specifications
OTRS Specifications
| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> OTRS review |
| Company: | otrs.org |
| Pricing: | starts at $10 per agent/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop |
| Links: | OTRS review, OTRS pricing, OTRS alternatives |
SherpaDesk Specifications
| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> SherpaDesk review |
| Company: | SherpaDesk |
| Pricing: | starts at $39 per agent/month |
| Typical customers: | SMBs |
| Platforms: | Desktop |
| Links: | SherpaDesk review, SherpaDesk pricing, SherpaDesk alternatives |
Compare features
OTRS: 3 Features
SherpaDesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.