Compare OXON and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - OXON or nextiva app?

nextiva app is more expensive to implement (TCO) than OXON, and nextiva app is rated higher (99/100) than OXON (85/100). nextiva app offers users more features (16) than OXON (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OXON Vs. Nextiva

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? OXON or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OXON and Nextiva Hosted Call Center.

OXON price starts at $39 per feature/month , On a scale between 1 to 10 OXON is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: OXON cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared OXON Vs. nextiva app based on some of the most important and required Call Center features.

OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management. Nextiva is ideal for little firms and also large call facilities.