OXON Vs nextiva app (Apr 2021)

Shlomi LaviShlomi Lavi / Apr 28, 2021

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Bottom Line: Which is Better - OXON or nextiva app?

nextiva app is more expensive to implement (TCO) than OXON, nextiva app is rated higher (99/100) than OXON (85/100). nextiva app offers more features (16) to their users than OXON (5).

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How OXON compares with Nextiva ?

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who's more expensive? OXON or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for OXON and Nextiva Hosted Call Center.

OXON price starts at $39 per user/month , on a scale between 1 to 10 OXON is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $18.95 per user/month , when comparing Nextiva Hosted Call Center to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: OXON cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared OXON Vs. nextiva app based on some of the most important and required Call Center features. OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center. Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management. Nextiva is ideal for little firms and also large call facilities.

OXON

ITQlick rating
(4.9/5)

starts at $39 per user/month

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

nextiva app

ITQlick rating
(4.5/5)

starts at $18.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, Customer Relationship Management, Self-Service Portal, Marketing Automation.

Compare specifications

OXON Specifications

ITQlick Score: 85/100
ITQlick Rating: (4.9/5)
Pricing: 2/10 - low cost
Category: Call Center -> OXON
Company: OXON
Pricing: starts at $39 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: OXON review, OXON pricing, OXON alternatives

Compare features

OXON: 5 Features

Chat
Campaign Management
Blended Call Center
IVR (Interactive Voice Response)
Call Center

Nextiva Hosted Call Center: 16 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OXON
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 per user/month
Functionality
15
Review
Compare
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$18.95 per user/month
Functionality
20
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality
43
Review
Compare
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
6
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
9
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.