Compare OXON and Talkdesk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - OXON or Talkdesk?

Talkdesk is more expensive to implement (TCO) than OXON, and Talkdesk is rated higher (88/100) than OXON (85/100). OXON offers users more features (5) than Talkdesk (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OXON Vs. Talkdesk

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? OXON or Talkdesk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OXON and Talkdesk.

OXON price starts at $39 per feature/month , On a scale between 1 to 10 OXON is rated 2, which is much lower than the average cost of Call Center software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Talkdesk is more expensive than OXON.

Which software includes more/better features?

We've compared OXON Vs. Talkdesk based on some of the most important and required Call Center features.

OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Target customer size

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management. and Talkdesk's target customer size include: SMBs.