Compare OXON and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - OXON or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than OXON, and OXON is rated higher (85/100) than VanillaSoft (80/100). OXON offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is OXON!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OXON Vs. VanillaSoft

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? OXON or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OXON and VanillaSoft.

OXON price starts at $39 per feature/month , On a scale between 1 to 10 OXON is rated 2, which is much lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: VanillaSoft is more expensive than OXON.

Which software includes more/better features?

We've compared OXON Vs. VanillaSoft based on some of the most important and required Call Center features.

OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management. VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.