starts at $39 per feature/month
OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.
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zendesk is more expensive to implement (TCO) than OXON, and zendesk is rated higher (90/100) than OXON (85/100). zendesk offers users more features (11) than OXON (5). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OXON and zendesk talk.
OXON price starts at $39 per feature/month , On a scale between 1 to 10 OXON is rated 2, which is much lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: OXON cost is around the same cost of zendesk talk.
We've compared OXON Vs. zendesk based on some of the most important and required Call Center features.
OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management. and zendesk talk's target customer size include: Small, medium and large size businesses.
starts at $39 per feature/month
OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.
Compare Pricingstarts at $49 per user/month
Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...
Compare PricingITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> OXON review |
Company: | OXON |
Pricing: | starts at $39 per feature/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | OXON review, OXON pricing, OXON alternatives |
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.