Compare PagerDuty and Cherwell Service - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - PagerDuty or Cherwell Service?

Cherwell Service is more expensive to implement (TCO) than PagerDuty, and PagerDuty is rated higher (80/100) than Cherwell Service (77/100).

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PagerDuty, Inc. Vs.

PagerDuty, Inc.: PagerDuty enables developers to build amazing solutions and user experiences by providing full-stack visibility to monitor code deployments, infrastructure events, and application health, making it easy to effectively collaborate with Operations, Security, and QA teams to resolve issues before they impact customers.

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Who is more expensive? PagerDuty or Cherwell Service Management?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PagerDuty and Cherwell Service Management.

PagerDuty price starts at $21 per user/month , On a scale between 1 to 10 PagerDuty is rated 2, which is much lower than the average cost of Network Monitoring software. Cherwell Service Management price starts at $189 per month , When comparing Cherwell Service Management to its competitors, the software is rated 6 - similar to the average Network Monitoring software cost.

Bottom line: Cherwell Service Management is more expensive than PagerDuty.

Which software includes more/better features?

We've compared PagerDuty Vs. Cherwell Service based on some of the most important and required Network Monitoring features.

PagerDuty: We are still working to collect the list of features for PagerDuty.

Cherwell Service Management: We are still working to collect the list of features for Cherwell Service Management.

Target customer size

The general categories of the users of PagerDuty are the individuals that are engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with data and IT management, performance management and application monitoring. and Cherwell Service Management's target customer size include: Small, medium and large size businesses.