Compare PagerDuty and ServiceDesk Plus Standard Edit - Jan 2023

Shlomi LaviShlomi Lavi / Jan 26, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - PagerDuty or ServiceDesk Plus Standard Edit?

ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than PagerDuty, and PagerDuty is rated higher (80/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than PagerDuty (0).

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PagerDuty, Inc. Vs. ManageEngine

PagerDuty, Inc.: PagerDuty enables developers to build amazing solutions and user experiences by providing full-stack visibility to monitor code deployments, infrastructure events, and application health, making it easy to effectively collaborate with Operations, Security, and QA teams to resolve issues before they impact customers.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? PagerDuty or ServiceDesk Plus Standard Edit?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PagerDuty and ServiceDesk Plus Standard Edit.

PagerDuty price starts at $21 per user/month , On a scale between 1 to 10 PagerDuty is rated 2, which is much lower than the average cost of Network Monitoring software. ServiceDesk Plus Standard Edit price starts at $495 per year , When comparing ServiceDesk Plus Standard Edit to its competitors, the software is rated 4 - lower than the average Network Monitoring software cost.

Bottom line: ServiceDesk Plus Standard Edit is more expensive than PagerDuty.

Which software includes more/better features?

We've compared PagerDuty Vs. ServiceDesk Plus Standard Edit based on some of the most important and required Network Monitoring features.

PagerDuty: We are still working to collect the list of features for PagerDuty.

ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.

Target customer size

The general categories of the users of PagerDuty are the individuals that are engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with data and IT management, performance management and application monitoring. ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.



PagerDuty

ITQlick rating
(4.5/5)

starts at $21 per user/month

PagerDuty is a redefined incident management tool that is built for reliability and agility.

Categories: Performance Management, Data Management, IT Management, Application Monitoring.

ServiceDesk Plus Standard Edit

ITQlick rating
(5/5)

starts at $495 per year

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...

Categories: CRM, Banking CRM, Help Desk, Real Estate CRM, IT Management.

Compare specifications

Compare features

PagerDuty: 0 Features

We are working to collect the list of features

ServiceDesk Plus Standard Edit: 6 Features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
PagerDuty
ITQlick rating
4.5/5
Score
80/100
Pricing
2/10
License pricing
$21 per user/month
Functionality
11
Compare
ServiceD...
ITQlick rating
5/5
Score
76/100
Pricing
4.4/10
License pricing
$495 per year
Functionality
13
Spectrum
ITQlick rating
4/5
Score
92/100
Pricing
9.2/10
License pricing
$49.99 per month
Functionality
10
AdRem Ne...
ITQlick rating
5/5
Score
90/100
Pricing
3.6/10
License pricing
$1,500 per license
Functionality
4
Network ...
ITQlick rating
4.5/5
Score
85/100
Pricing
8/10
License pricing
$1,750 per license
Functionality
4

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.