Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or Aceyus Call Center?
Aceyus Call Center is more expensive to implement (TCO) than Parakeet, and Aceyus Call Center is rated higher (85/100) than Parakeet (84/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. ACEYUS
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence.
Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.
Who is more expensive? Parakeet or Aceyus Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and Aceyus Call Center.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Aceyus Call Center is more expensive than Parakeet.
Which software includes more/better features?
We've compared Parakeet Vs. Aceyus Call Center based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.