Compare Parakeet and Calabrio One Suite - Dec 2022

Shlomi LaviShlomi Lavi / Dec 13, 2022

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Bottom Line: Which is Better - Parakeet or Calabrio One Suite?

Calabrio One Suite is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than Calabrio One Suite (81/100). Parakeet offers users more features (5) than Calabrio One Suite (0). There is a clear winner in this case and it is Parakeet!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Parakeet Communications Vs. Calabrio, Inc

Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? Parakeet or Calabrio One Suite?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and Calabrio One Suite.

Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Calabrio One Suite is more expensive than Parakeet.

Which software includes more/better features?

We've compared Parakeet Vs. Calabrio One Suite based on some of the most important and required Call Center features.

Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

Parakeet's typical customers include: Small, medium and large size businesses, and Calabrio One Suite's target customer size include: Medium and large size businesses.



Parakeet

ITQlick rating
(2.8/5)

starts at $15 per user/month

Parakeet is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Parakeet received a rating of 2.5 from ITQlick team. The software cost is cons...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Calabrio One Suite

ITQlick rating
(4.6/5)

starts at $295 per license

Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce man...

Categories: Data Analysis Tools, Call Recording, VoIP, CRM, Call Center.

Compare specifications

Compare features

Parakeet: 5 Features

ACD (Automatic Call Distribution)
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

Calabrio One Suite: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13
Compare
Calabrio...
ITQlick rating
4.6/5
Score
81/100
Pricing
5.6/10
License pricing
$295 per license
Functionality
7
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.