Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or CloudCall?
CloudCall is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than CloudCall (81/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. Cloudcall Group
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology.
We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...
Who is more expensive? Parakeet or CloudCall?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and CloudCall.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. CloudCall price starts at $15 per user/month , When comparing CloudCall to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Parakeet cost is around the same cost of CloudCall.
Which software includes more/better features?
We've compared Parakeet Vs. CloudCall based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.