Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or iNexus?
iNexus is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than iNexus (79/100). Parakeet offers users more features (5) than iNexus (0). There is a clear winner in this case and it is Parakeet!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. NexInteractive
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...
Who is more expensive? Parakeet or iNexus?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and iNexus.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. iNexus price starts at $49 per month , When comparing iNexus to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Parakeet cost is around the same cost of iNexus.
Which software includes more/better features?
We've compared Parakeet Vs. iNexus based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
iNexus: We are still working to collect the list of features for iNexus.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, The software is a useful solution for businesses of all sizes and a wide range of types.